Refund and Returns Policy
Hyperice return policy
We want you to be excited about your new purchase and if you have any questions or would like recommendations about your new product, please let us know. You have 30 calendar days from date you received your Hyperice order to start the return process.
We do not accept returns for Hyperice products purchased from other retailers. Only items that have been purchased directly from Hyperice.ca can be returned to Hyperice. Hyperice products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
To initiate a return send us an email, including your original Hyperice order number to: [email protected]
- We are unable to issue you a refund if you cannot find your order number, please contact our team before shipping your unit back, and we will be happy to find it for you.
- Hyperice does not cover shipping costs for returns.
- Products and packaging must be returned in new and undamaged condition. Any product(s) showing signs of wear or being soiled in any way will be deemed "unacceptable" and you will be notified. A 15% restocking fee applies to any packages which have been opened.
- Hyperice is not responsible for items lost or damaged during shipping.
- Your refund will initiate within 5-7 business days of receiving and inspecting your return. A detailed email confirmation will be sent to the email address associated with your order.
- We do not accept returns/exchanges or allow refunds for individual items in a promotional kit or bundle.
- We only allow returns/refunds on promotional kits and bundles, IF ALL items included in your order are returned.
- NormaTec products are a class 2 medical device in Canada and cannot be returned once opened. If there is any concern with the performance of the product, Hyperice will replace within 30 days or repair outside of 30 days at no charge to the customer.
Price adjustments & exclusions
Hyperice.ca does not offer price matching from other retailers. Promotions, items purchased before or after the specific discount time periods are not eligible for price adjustments.